A loyalty program rather than a customer-acquisition tool

Fri, Sep 2, 2011

Ad Agencies, Home

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Research by DDB worldwide shows that 84% of a usual brand’s Facebook fans are existing customers thus making marketing much less like a customer-acquisition tool for most brands and more like a customer relationship management program. This leaves the brands marketing to their own fans rather than developing a new customer base.

Read this article here

How Brands Should Think About Facebook: a Loyalty Program

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